CCEH-CUIC8-STD

The Cisco Unified Communications platform allows customers to move beyond simple transactions to provide a unique, content-rich, and customer-centric service through a variety of channels, including voice, web, e-mail messaging, and video - extending customer care beyond the traditional contact center. With these forms of communication, accurate reporting is vital to the ability to measure and monitor change. Having access to the right data when and where you need it is critical.